Help Center
Account Opening
Applicants may be asked to provide identification, proof of address and other information required for onboarding. Exact requirements depend on the client and service.
Timing depends on document completeness, verification and eligibility checks. Account opening is not guaranteed.
Yes. Non-individual clients, such as companies, partnerships and other legal entities, can apply alongside individual applicants, subject to the relevant documentation and review.
The Standard Account and the swap-free Islamic Account. Both offer the same markets, platforms and published pricing; the difference is how overnight positions are treated.
Account Access
Confirm that the login details and official platform are correct. Do not share passwords or verification codes. Contact AETRAM if access cannot be restored.
Use the password reset option on the login screen of your platform. If you don't receive the reset email or link, contact support rather than trying repeatedly.
Accounts can be locked for security reasons, such as repeated failed logins or a pending verification step. Contact support and we'll help you resolve it.
Trading and Portfolio Services
Risk information, charges and service terms should be reviewed before proceeding with an application. These are published on the Risk Disclosure and Pricing & Charges pages.
MetaTrader 4 and MetaTrader 5, on web, mobile and desktop.
Through the consultation form on any Portfolio Management page, or by contacting our portfolio team directly.
Security
Check the sender, website domain and contact information. Report suspicious communications directly to AETRAM.
Don't click links or reply with personal information. Contact us directly through this page to confirm whether it's genuine.
Use a strong, unique password, never share verification codes, and confirm you're using our official website before entering any details.
Complaints
Use the complaints form below and provide the relevant account, transaction and communication details.
It's acknowledged, reviewed against the relevant records, and you receive a written response, following the process set out in the Complaints Handling section below.
No. Submitting a complaint is free, and doing so doesn't affect your account or the service you receive.
Contact Us
General Support
Telephone
To be confirmedWorking Hours
To be confirmedAddress
Grosvenor Business Bay Tower,
Marasi Drive Street, Business Bay,
Dubai, UAE
Contact Form
Complaints Handling
A client may submit a complaint when dissatisfied with a service, communication, decision or interaction.
How The Process Works
Complete the complaints form and provide supporting information.
AETRAM acknowledges the complaint according to its approved complaints-handling procedure.
The complaint and available records are reviewed by the appropriate team.
A written response or update is provided according to the applicable process and approved timeline.
Where applicable, the response explains any available escalation or regulatory options.
Complaint Form
Client Notices
Important operational, regulatory, security and service information for clients.
Scheduled Platform Maintenance
A short maintenance window is planned for MetaTrader 4 and MetaTrader 5. Access may be briefly unavailable; open positions and orders remain on record throughout.
Reminder: Verify Official AETRAM Contact Details
A reminder to confirm any communication claiming to be from AETRAM against the official contact details published on this website before acting on it.
Scheduled Platform Maintenance
A short maintenance window is planned for MetaTrader 4 and MetaTrader 5. Access may be briefly unavailable; open positions and orders remain on record throughout.
Customer Support Holiday Schedule
Our customer service operating hours will be adjusted during upcoming public holidays. Online platform trading remains active 24/5.